Trust & Safety

How CoinCircle encourages safer local trades, what verified merchant status means, and how to report problems.

Our role

CoinCircle helps you discover serious local counterparties and document clear trade terms. Settlement still happens between you and the other party—we provide structure, visibility, and a path to escalate when something looks wrong.

Verified merchant program

Merchant programIdentity verifiedVerified merchants pass a human review of their application, contact details, and alignment with safe trading expectations. It is not a guarantee of every trade outcome, but it signals a higher bar than anonymous listings alone.

Safe meetups & payments

These habits reduce risk whether you are buying or selling.

Meet in well-lit public places—bank lobbies or busy cafés work well for first trades.
Verify identity and that listing details match CoinCircle before exchanging value.
Confirm payment method, network, and any receive address in writing before sending funds.
Do not continue outside the agreed process; unusual payment requests are a red flag.
Be cautious of pressure tactics; pause and report suspicious or misleading behavior.

What to watch for

Rushed timelines, last-minute location changes, or insistence on private spaces.
Requests to move conversation or payment entirely off-platform before terms are clear.
Addresses, networks, or payment methods that do not match the listing.
Anyone asking for your seed phrase, remote desktop access, or "verification" payments.

Report issues

If you see a misleading listing, unsafe behavior, or suspicious trade conduct, submit a report with as much context as you can. You can start from a listing, a trade request, or the report page directly.

Report an issue →

Educational overview only—not legal advice. When in doubt, pause the trade and seek local help if you feel unsafe.